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Privacy Policy

Lucia Roche Estate respects your privacy and is committed to protecting the
personal information entrusted to us.

This Privacy Policy explains how DBL26 Pty Limited (ABN 65 694 912 493),
trading as Lucia Roche Estate (“Lucia Roche Estate”, “we”, “us” or “our”) collects,
holds, uses and discloses personal information when you visit our website,
make a reservation, attend our venue or events, contact us, subscribe to our
communications, purchase a product or service, or otherwise interact with us.

Where applicable, we handle personal information in accordance with the Privacy
Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Is Personal Information?

Personal information is information or an opinion about an identified individual,
or an individual who is reasonably identifiable.

Depending on how you interact with Lucia Roche Estate, we may collect
different types of personal information about you.

2. Personal Information We May Collect

The types of personal information we may collect include:

  • your name;
  • residential or postal address;
  • email address;
  • telephone number;
  • date of birth or age information where relevant;
  • reservation and booking details;
  • information about your dining, event or experience preferences;
  • details of guests associated with your reservation;
  • dietary requirements, allergies or accessibility requirements that you
  • choose to provide;
  • payment and transaction information;
  • gift card or voucher information;
  • correspondence and communications with us;
  • feedback, reviews, complaints and enquiries;
  • marketing and communication preferences;
  • competition or promotional entry information;
  • photographs, video or other images where appropriate;
  • information relating to functions, weddings, corporate events or other
  • private events;
  • information you provide when applying for employment with us; and
  • technical information relating to your use of our website

3. Sensitive Information

Some information you provide to us may be considered sensitive information
under applicable privacy laws.

For example, information concerning allergies, medical conditions, disabilities
or accessibility requirements may constitute health information.

We will generally only collect sensitive information where:

  • you provide it to us voluntarily and consent to its collection;
  • it is reasonably necessary for us to provide you with a service or accommodate your requirements; or
  • the collection is otherwise permitted or required by law.

Please only provide sensitive information that is relevant to your interaction
with Lucia Roche Estate.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

  • make a restaurant, event or experience reservation;
  • make an enquiry by telephone, email, online form or in person;
  • purchase a gift card, voucher, product or service;
  • book or enquire about a wedding, function, corporate event or

private event;

  • subscribe to our mailing list or marketing communications;
  • enter a competition or promotion;
  • attend an event or experience at Lucia Roche Estate;
  • provide feedback or submit a complaint;
  • interact with us through social media;
  • apply for employment with us; or
  • otherwise communicate or transact with us

We may also collect personal information through third parties, including online reservation and booking platforms, payment providers, event and ticketing platforms, travel, tourism or hospitality partners, function or wedding organisers acting on your behalf, social media platforms, marketing and communications providers, and other service providers that assist us in operating our business. Where reasonably practicable, we will collect personal information directly from you.

5. Website, Cookies and Digital Information

When you visit our website, certain information may be collected automatically.
This may include your IP address, browser type, device type, operating system,
pages viewed, date and time of visits, referring website, approximate location
information derived from your device or IP address, and information about how
you interact with our website.

We and our service providers may use cookies, pixels, tags and similar
technologies to operate the website, remember user preferences, understand
website performance and visitor behaviour, improve our services and, where
appropriate, support advertising and marketing activities.

You may be able to control or disable cookies through your browser settings.
Disabling some cookies may affect the operation or functionality of parts of our
website. Where required, we will obtain consent for the use of particular cookies
or similar technologies.

6. Why We Collect, Hold and Use Personal Information

We may collect, hold and use personal information for purposes including:

  • processing and managing reservations;
  • providing restaurant, hospitality, event and other services;
  • managing weddings, functions, conferences and private events;
  • communicating with you about your booking or enquiry;
  • processing payments, deposits, refunds and transactions;
  • administering gift cards and vouchers;
  • accommodating dietary, allergy, accessibility or other reasonable guest requirements;
  • responding to enquiries, feedback and complaints;
  • improving our venue, services and guest experience;
  • operating, maintaining and improving our website;
  • conducting research, analysis and business planning;
  • maintaining safety and security at our premises; preventing fraud or misuse of our systems;
  • administering promotions and competitions;
  • sending marketing communications where permitted;
  • managing supplier and business relationships;
  • recruiting and managing prospective employees;
  • complying with legal, regulatory, licensing, insurance and accounting requirements; and
  • otherwise operating and administering Lucia Roche Estate.


We may also use personal information for purposes that are directly related to the
purpose for which it was collected, where you would reasonably expect us to do
so, or where otherwise permitted or required by law.

7. Reservations and Third-Party Booking Platforms

Lucia Roche Estate may use third-party platforms to manage restaurant
reservations, event bookings, ticketing, payments and other services.

When you make a booking using a third-party platform, personal information
may be collected directly by that provider and then shared with us to enable us
to manage your booking.

The third-party provider may also collect and use information for its own
purposes in accordance with its privacy policy and terms. We encourage you to
review the privacy policies of any third-party platform you use when interacting
with Lucia Roche Estate.

8. Payments

Payments may be processed by Lucia Roche Estate or by third-party payment
providers.

Where a third-party payment provider processes your transaction, your payment
card details may be provided directly to that provider rather than being stored by
Lucia Roche Estate.

We may retain transaction records and limited payment-related information
where reasonably necessary for accounting, reconciliation, refunds, dispute
management and other legitimate business purposes.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

  • our employees and authorised personnel;
  • booking and reservation providers;
  • payment processors and financial institutions;
  • website hosting and technology providers;
  • cloud storage and software providers;
  • email, CRM and marketing service providers;
  • accountants, auditors, insurers, lawyers and professional advisers;
  • event, wedding and function service providers where relevant to your booking;
  • security and fraud prevention providers;
  • contractors and suppliers who assist us in operating Lucia Roche Estate;
  • related entities where appropriate;
  • government agencies, regulators, law enforcement bodies or courts where required or authorised by law; and
  • another party in connection with a proposed or actual sale, restructure, merger or transfer of all or part of our business, subject to appropriate confidentiality and privacy arrangements.

We do not sell your personal information to third parties.

10. Overseas Disclosure

Some of the third-party service providers we use may store, process or access
information outside Australia.

For example, providers of cloud hosting, booking systems, payment technology,
analytics, customer relationship management systems or marketing platforms
may operate infrastructure in multiple countries.

The countries in which your information may be stored or accessed will depend
on the service providers used by Lucia Roche Estate from time to time.

Where reasonably practicable and required by applicable privacy law, we will take
reasonable steps in relation to overseas disclosures of personal information.

Before publication: Lucia Roche Estate should confirm with its technology,
booking, CRM, website and marketing providers which countries may receive
or store personal information and, where practicable, list those countries here.

11. Direct Marketing

Where permitted by law, we may use your personal information to communicate
with you about Lucia Roche Estate, including dining experiences, events, special
offers, seasonal menus, promotions, news, packages and other products, services
or experiences that may be of interest to you.

You may opt out of receiving direct marketing communications at any time
by using the unsubscribe link contained in an email, following the opt-out
instructions in a communication, or contacting us using the details at the end
of this Privacy Policy.

We will take reasonable steps to action your request. Opting out of marketing
communications will not prevent us from sending you service-related
communications that are reasonably necessary in connection with an existing
booking, transaction or enquiry.

12. Social Media

Lucia Roche Estate may operate accounts on third-party social media platforms.

If you communicate with us, tag us, mention us, comment on our content
or otherwise interact with us through social media, we may receive personal
information contained in or associated with that interaction.

The relevant social media platform will also handle information in accordance
with its own privacy policy.

13. Photography and Video

Photography or filming may occasionally occur at Lucia Roche Estate, including
in connection with events, promotional activities and venue marketing.

Where an individual is to be prominently featured or identifiable as the primary
subject of promotional material, we will seek appropriate permission where
required.

If you have concerns about photography or filming occurring during an event
or visit, please speak with a member of our team.

14. Security of Personal Information

Lucia Roche Estate takes reasonable steps to protect personal information from
misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the nature of the information, these measures may include access
controls, password protection, appropriate technology and security measures,
limiting access to authorised personnel and service providers, secure systems and
reputable service providers, and internal procedures concerning the handling of
personal information.

However, no method of transmitting or storing information electronically is
completely secure, and we cannot guarantee the absolute security of information
transmitted over the internet.

15. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the
purposes for which it was collected and to satisfy our legal, accounting, insurance,
taxation and operational requirements.

When personal information is no longer reasonably required, we will take
reasonable steps to destroy it or de-identify it, subject to any legal obligation
requiring us to retain it.

16. Access to Your Personal Information

You may request access to personal information we hold about you. To make a
request, please contact us using the details below.

We may need to verify your identity before providing access.
In some circumstances, applicable law may permit or require us to refuse access
to some or all of the information requested. If this occurs, where required we will
provide an explanation for the refusal.

We may also be entitled in limited circumstances to charge a reasonable fee
associated with providing access, but we will not charge you simply for making
an access request.

17. Correction of Personal Information

We take reasonable steps to ensure that personal information we hold is accurate,
up to date, complete, relevant and not misleading.

If you believe personal information we hold about you is incorrect, incomplete or
out of date, please contact us and request that it be corrected.

We may take reasonable steps to verify the requested correction before updating
our records.

18. Anonymous or Pseudonymous Interactions

Where practicable, you may interact with Lucia Roche Estate without identifying
yourself or by using a pseudonym.

However, there are circumstances where we need your identity or contact
information in order to provide a service, process a reservation or payment,
respond to an enquiry, comply with the law or otherwise conduct our business.

19. Privacy of Children and Minors

Lucia Roche Estate is a hospitality venue and our website and services are not
principally directed at children.

We do not knowingly seek to collect unnecessary personal information from
children.

Where information about a child or minor is reasonably required in connection
with a booking, event, dietary requirement or other service, we will seek to
handle that information appropriately having regard to the circumstances and
applicable law.

20. Data Breaches

Lucia Roche Estate takes data security seriously.

If we become aware of a suspected or actual data breach involving personal
information, we will assess and respond to the incident in accordance with
applicable legal requirements.

Where required under the Privacy Act or other applicable law, affected individuals
and the relevant regulator will be notified.

21. Links to Other Websites

Our website may contain links to websites operated by third parties.
Lucia Roche Estate is not responsible for the privacy practices or content of third party websites.

We recommend reviewing the privacy policy of any external website before
providing personal information.

22. Privacy Complaints

If you have a question or complaint about how Lucia Roche Estate has handled
your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your
concern.

We will acknowledge and investigate privacy complaints within a reasonable
period and will seek to respond to you as soon as reasonably practicable.
Where the Privacy Act applies and you are not satisfied with our response, you
may be entitled to make a complaint to the Office of the Australian Information
Commissioner (OAIC).

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our
business, services, technology, legal obligations or information-handling practices.
The current version will be published on our website and will state the date on
which it was last updated.

We encourage you to review this Privacy Policy periodically.

24. Contact Us

For questions, requests or complaints regarding privacy, please contact:
Privacy Officer

Lucia Roche Estate
Operated by DBL26 Pty Limited
ABN 65 694 912 493

Address: Lucia Roche Estate, Pavilion E, Roche Estate, Pokolbin NSW 2320
Email: ciao@luciarocheestate.com.au
Phone: 02 4001 0414
Website: luciarocheestate.com.au